Welcome to Employee Engagement & Retention, part of the F&B Playbook professional development series designed to help hospitality leaders build high-performing, loyal, and inspired teams.
In today’s competitive hospitality industry, turnover is more than an HR issue — it’s a leadership challenge and a profitability concern. Retaining your best people requires more than perks or pay; it requires purpose, connection, and culture. This course equips you with the systems and leadership habits that transform your workplace into an environment where people want to stay, grow, and give their best every day.
What You’ll Learn
By the end of this course, you’ll know how to:
- Build a culture that fuels engagement from day one
- Recruit, onboard, and develop with retention in mind
- Foster recognition, feedback, and career growth that keep people motivated
- Strengthen communication, trust, and belonging across all levels
- Design engagement metrics that help you lead with data and purpose
Who It’s For
- Restaurant and hospitality managers
- F&B supervisors and HR leaders
- Trainers and department heads
- Future leaders preparing for management
Why It Matters
A team that feels connected to the mission and valued for their contribution doesn’t just perform better — they stay longer, care more, and deliver guest experiences that make your brand unforgettable. Engagement and retention are not HR strategies; they are leadership skills that define the health of your culture and the strength of your business.
Course Features
- Lectures 50
- Quizzes 7
- Duration 3 hours
- Skill level All levels
- Language English
- Students 9
- Certificate Yes
- Assessments Yes
- 9 Sections
- 50 Lessons
- 3 Hours
- Indroduction1
- 1.0 Foundations of Engagement & Retention7
- 2.11.0 Section Introduction: Foundations of Engagement & Retention
- 2.21.1 Why Retention Matters10 Minutes
- 2.31.2 Understanding Engagement10 Minutes
- 2.41.3 The Cost of Disengagement10 Minutes
- 2.51.4 Engagement vs. Satisfaction10 Minutes
- 2.61.5 Section Recap: Foundations of Engagement & Retention
- 2.71.6 Foundations of Engagement & Retention Quiz #115 Minutes7 Questions
- 2.0 Recruitment with Retention in Mind8
- 3.12.0 Section Introduction: Recruitment with Retention in Mind
- 3.22.1 Shifting from Filling Roles to Building Teams10 Minutes
- 3.32.2 Defining What ‘Right Fit’ Means10 Minutes
- 3.42.3 Using Behavioral and Values-Based Interviews10 Minutes
- 3.52.4 Setting Realistic Job Expectations10 Minutes
- 3.62.5 Making Retention Part of the Offer10 Minutes
- 3.72.6 Section Recap: Recruitment with Retention in Mind
- 3.82.7 Recruitment with Retention in Mind Quiz #215 Minutes7 Questions
- 3.0 Onboarding That Sticks8
- 4.13.0 Section Introduction: Onboarding That Sticks
- 4.23.1 The First 90 Days Set the Tone10 Minutes
- 4.33.2 Creating a Memorable First Day10 Minutes
- 4.43.3 The Power of the Peer Buddy System10 Minutes
- 4.53.4 Immersing New Hires in Your Culture10 Minutes
- 4.63.5 Feedback and Milestones That Build Momentum10 Minutes
- 4.73.6 Section Recap: Onboarding That Sticks
- 4.83.7 Onboarding That Sticks Quiz #315 Minutes7 Questions
- 4.0 Recognition & Feedback Systems8
- 5.14.0 Section Introduction: Recognition & Feedback Systems
- 5.24.1 The Role of Recognition in Retention10 Minutes
- 5.34.2 Creating Multi-Layered Recognition Programs10 Minutes
- 5.44.3 Giving Feedback That Builds, Not Breaks10 Minutes
- 5.54.4 Building a Feedback Culture10 Minutes
- 5.64.5 Recognizing Progress, Not Just Perfection10 Minutes
- 5.74.6 Section Recap: Recognition & Feedback Systems
- 5.84.7 Recognition & Feedback Systems Quiz #415 Minutes7 Questions
- 5.0 Career Growth & Internal Development8
- 6.15.0 Section Introduction: Career Growth & Internal Development
- 6.25.1 Why Growth Drives Retention10 Minutes
- 6.35.2 Building Individual Development Plans10 Minutes
- 6.45.3 Encouraging Cross-Training and Skill Expansion10 Minutes
- 6.55.4 Identifying and Developing Future Leaders10 Minutes
- 6.65.5 Making Growth Part of Daily Leadership10 Minutes
- 6.75.6 Section Recap: Career Growth & Internal Development
- 6.85.7 Career Growth & Internal Development Quiz #515 Minutes7 Questions
- 6.0 Culture & Communication8
- 7.16.0 Section Introduction: Culture & Communication
- 7.26.1 Culture Is What You Create Daily10 Minutes
- 7.36.2 Communicating With Clarity and Consistency10 Minutes
- 7.46.3 Building Transparency and Trust10 Minutes
- 7.56.4 Leading Effective Huddles and Meetings10 Minutes
- 7.66.5 Listening as a Leadership Skill10 Minutes
- 7.76.6 Section Recap: Culture & Communication
- 7.86.7 Culture & Communication Quiz #615 Minutes7 Questions
- 7.0 Retention, Exit, and Re-Engagement Strategies8
- 8.17.0 Section Introduction: Retention, Exit & Re-Engagement Strategies
- 8.27.1 Seeing Retention as a Continuous Cycle10 Minutes
- 8.37.2 Conducting Stay Interviews10 Minutes
- 8.47.3 Making Offboarding a Positive Experience10 Minutes
- 8.57.4 Building Alumni and Boomerang Programs10 Minutes
- 8.67.5 Measuring Retention and Engagement Success10 Minutes
- 8.77.6 Retention, Exit, and Re-Engagement Strategies Quiz #715 Minutes7 Questions
- 8.87.7 Section Recap: Retention, Exit & Re-Engagement Strategies
- 8.0 Employee Engagement and Retention Downloadable Tools and Resources1
