Welcome to Recruitment & Onboarding Excellence for F&B Leaders — part of the F&B Playbook leadership series designed for restaurant, bar, and hospitality professionals who understand that great service starts long before a guest ever walks through the door.
In today’s food and beverage world, staffing challenges have become one of the biggest obstacles to success. But here’s the truth: recruitment and onboarding are not administrative chores — they are business strategies. When done right, they transform operations, strengthen culture, and turn average teams into high-performing ones that guests rave about and managers rely on.
This course walks you step-by-step through how to find, hire, and keep the right people — the kind who bring your brand to life every shift. You’ll learn how to build systems for consistency, how to train for both skill and spirit, and how to shape first impressions that lead to long-term loyalty.
What You’ll Learn
- How to build a proactive hiring plan that keeps you ahead of turnover
- How to attract and identify team members who align with your culture
- How to create an onboarding process that builds connection, not confusion
- How to reduce turnover, protect labor costs, and elevate the guest experience
- How to use recruitment and onboarding as a leadership and brand-building tool
Who It’s For
This Playbook is built for:
- F&B Managers, Supervisors, and Operators leading service teams
- Restaurant Owners and General Managers looking to build consistency across shifts or locations
- HR or Training Leads seeking a structured approach to recruiting and onboarding
- Aspiring Leaders ready to strengthen their management toolkit
Why It Matters
Hospitality runs on people, not products. Every touchpoint a guest experiences — from the greeting at the door to the check drop — is powered by human connection. A strong recruitment and onboarding system ensures those humans are trained, motivated, and proud to deliver your brand promise.
Done well, it’s not just about filling shifts — it’s about shaping a culture that thrives under pressure, delivers exceptional experiences, and makes every team member feel like part of something bigger.
Course Features
- Lectures 51
- Quizzes 7
- Duration 3 hours
- Skill level All levels
- Language English
- Students 9
- Certificate Yes
- Assessments Yes
- 9 Sections
- 51 Lessons
- 3 Hours
- Welcome & Introduction1
- 1.0 The Power of Recruitment & Onboarding8
- 2.11.0 Section Introduction: The Power of Recruitment & Onboarding
- 2.21.1 Why Recruitment Matters10 Minutes
- 2.31.2 What Happens When Onboarding Fails10 Minutes
- 2.41.3 Setting the Stage for Success on Day One10 Minutes
- 2.51.4 The Long-Term Impact on Guest Experience10 Minutes
- 2.61.5 Connecting Culture, Consistency, and Profit10 Minutes
- 2.71.6 Section Recap: The Power of Recruitment & Onboarding
- 2.81.7 The Power of Recruitment & Onboarding Quiz #115 Minutes7 Questions
- 2.0 Recruitment Strategy & Workforce Planning8
- 3.12.0 Section Introduction: Recruitment Strategy & Workforce Planning
- 3.22.1 Building a Recruitment Mindset10 Minutes
- 3.32.2 Workforce Planning Like a Pro100 Minutes
- 3.42.3 Crafting Your Employer Brand10 Minutes
- 3.52.4 Sourcing Top Talent10 Minutes
- 3.62.5 Creating Clarity Through Role Design10 Minutes
- 3.72.6 Section Recap: Recruitment Strategy & Workforce Planning
- 3.82.7 Recruitment Strategy & Workforce Planning Quiz #215 Minutes7 Questions
- 3.0 Writing Job Descriptions That Attract Talent8
- 4.13.0 Section Introduction: Writing Job Descriptions That Attract Talent
- 4.23.1 The Power of a Strong Introduction10 Minutes
- 4.33.2 Defining the Role Clearly10 Minutes
- 4.43.3 Showcasing Culture and Personality10 Minutes
- 4.53.4 Highlighting Growth and Opportunity10 Minutes
- 4.63.5 Writing for Impact and Visibility10 Minutes
- 4.73.6 Writing Job Descriptions That Attract Talent Quiz #315 Minutes7 Questions
- 4.83.6 Section Recap: Writing Job Descriptions That Attract Talent
- 4.0 Interviewing & Selection Excellence8
- 5.14.0 Section Introduction: Interviewing & Selection Excellence
- 5.24.1 Interviewing with Purpose10 Minutes
- 5.34.2 Behavioral Interviewing Techniques10 Minutes
- 5.44.3 Assessing Soft Skills and Culture Fit10 Minutes
- 5.54.4 Conducting Working Interviews10 Minutes
- 5.64.5 Reducing Bias and Making Fair Decisions10 Minutes
- 5.74.6 Section Recap: Interviewing & Selection Excellence
- 5.84.7 Interviewing & Selection Excellence Quiz #415 Minutes7 Questions
- 5.0 Onboarding That Builds Loyalty (30/60/90 Model)8
- 6.15.0 Section Introduction: Onboarding That Builds Loyalty
- 6.25.1 Why Onboarding Matters10 Minutes
- 6.35.2 Pre-Day 1: The Power of Preparation10 Minutes
- 6.45.3 The First 30 Days: Foundation and Familiarity10 Minutes
- 6.55.4 Day 31–60: Integration and Independence10 Minutes
- 6.65.5 Day 61–90: Performance and Growth10 Minutes
- 6.75.6 Section Recap: Onboarding That Builds Loyalty
- 6.85.7 Onboarding That Builds Loyalty Quiz #515 Minutes7 Questions
- 6.0 Training the Trainer for Long-Term Success8
- 7.16.0 Section Introduction: Training the Trainer for Long-Term Success
- 7.26.1 What Makes a Great Trainer10 Minutes
- 7.36.2 The 4 Ps of Effective Training10 Minutes
- 7.46.3 Coaching Through Feedback10 Minutes
- 7.56.4 Adapting to Learning Styles10 Minutes
- 7.66.5 Measuring Training Success10 Minutes
- 7.76.6 Section Recap: Training the Trainer for Long-Term Success
- 7.86.7 Training the Trainer for Long-Term Success #615 Minutes7 Questions
- 7.0 Retention, Culture, and Growth Pipeline8
- 8.17.0 Section Introduction: Retention, Culture & Growth Pipeline
- 8.27.1 Why Retention Starts on Day One10 Minutes
- 8.37.2 Building a Culture of Recognition10 Minutes
- 8.47.3 Developing Future Leaders10 Minutes
- 8.57.4 Preventing Burnout and Turnover10 Minutes
- 8.67.5 Building a Retention and Growth Pipeline10 Minutes
- 8.77.6 Section Recap: Retention, Culture & Growth Pipeline
- 8.87.7 Retention, Culture, and Growth Pipeline #715 Minutes7 Questions
- 8.0 Recruitment & Onboarding Downloadable Tools and Resources1
